Digital Window Program
Optimise your digital assets, improve conversions, increase customer engagement.
Comprehensive Digital Strategy
Quality, relevant content is a must for any brand in order to boost your online presence and maximise your user experience and engagement. We recognise that you as a business owner know your market and local area better than anyone else. The best online engagements are going to happen when you are empowered to communicate authentically and are supported to do so by branding and digital experts. We have designed our service around providing timely information for decision making and content options through our design and technology experts.
Automated Site Monitoring
Be alerted of important changes to your site’s quality with automated checks which include in-depth technical audits :
- Site uptime monitoring
- Broken links detection
- Competitor page change monitoring
Quarterly Reporting
The quarterly report is to provide information to support decision making that relates to communication and marketing. The outcome is to provide the opportunity to plan the service and to make the best online brand investments over the subsequent period.
The quarterly report contains the following sections:
- Summary and recommendations: Tracking of key performance indicators of online assets and a summary of recommended actions that should be taken.
- Analytics: Summary of key metrics and data collected over the past quarter.
- Competitor review: Analysis of competitor’s online presence and providing insights to enable your presence to be more competitive.
- Vital Signs Report: Perform a series of quality checks on each major online asset in order to identify and rectify bad experiences that users may encounter when interacting with the brand online.
Content Support Cover
The agreement covers servicing of the following types of support requests for the client’s brand on supported systems:
- Publishing of client provided content
- Editing current content as directed by the client
- Update/change settings
- Image resizing, cropping or conversion of image formats
- Answering questions and providing assistance with use of the web interfaces
- Assistance in communicating with the operators of supported systems
- Consultation and advice that relate to your online brand presence
Service Level Guarantee
The service level offered is:
- Next business day for first response for service requests in the request system
- Next business day for first response for email
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